Privacy Policy for Aptech Air
At Aptech Air, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By using our website, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
We collect personal information that is necessary for providing our services, improving your experience with Aptech Air, and ensuring compliance with relevant laws. The types of personal information we may collect include:
- Contact details (name, email address, phone number)
- Address details for installation or service
- Billing and payment information
- Service-related information (e.g., system preferences, service history)
- Information you provide to us directly through forms, inquiries, or feedback
2. How We Use Your Information
We use your personal information for the following purposes:
- To provide, operate, and maintain our services, including air conditioning installation, maintenance, and repair
- To respond to inquiries or requests for quotes and service
- To process payments and manage billing
- To send you important updates about our products, services, and offers (only if you have consented to receive such communications)
- To comply with legal obligations or enforce our legal rights
3. How We Protect Your Information
We are committed to safeguarding your personal information. We implement reasonable physical, technical, and administrative safeguards to protect against unauthorized access, disclosure, alteration, or destruction of your data. However, please note that no method of internet transmission is completely secure, and while we strive to protect your information, we cannot guarantee its absolute security.
4. Sharing Your Information
We will not share your personal information with third parties unless it is necessary for the following reasons:
- Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as payment processors, installation contractors, and maintenance professionals.
- Legal Compliance: We may disclose your personal information if required by law, court order, or governmental request.
We do not sell, rent, or trade your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies on our website to improve your user experience and analyze traffic. These technologies collect information such as your IP address, browser type, and usage patterns. You can control cookie preferences through your browser settings, though disabling cookies may affect your website experience.
6. Accessing and Correcting Your Information
You have the right to access and correct the personal information we hold about you. If you wish to review, update, or delete your information, please contact us at the details provided below. We may request verification of your identity before processing any such requests.
7. Retention of Your Information
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, or reporting requirements. Once your information is no longer needed, we will securely dispose of or anonymize it.
8. Direct Marketing
If you have opted-in to receive marketing communications from us, you may receive updates about our products, services, and special offers. You can unsubscribe at any time by following the unsubscribe instructions in any marketing email or contacting us directly.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page with an updated revision date.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or wish to exercise your rights under the Privacy Act, please contact us at:
Aptech Air
Email: aptechair@gmail.com
Phone: +61 0452 202 048